Shipping & Returns
Shipping Policy
Free shipping on every order to the United States.
Processing time: Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). You will receive an email confirmation when your order is placed and another one with your tracking number as soon as it ships.
Delivery time: Most orders arrive within 7-15 business days after shipping. Delivery times are estimates and may vary during holidays, peak seasons or due to carrier delays.
Tracking: Every order includes a tracking number. If you have not received your tracking information within 5 business days, please contact us at contact@zuliko.com.
Lost or delayed packages: If your order has not arrived within 25 business days, contact us and we will send a replacement or issue a refund.
Return & Exchange Policy
30-day satisfaction guarantee. If you are not happy with your purchase, you can request a return within 30 days of receiving your order. Items must be unused and in their original packaging.
How to start a return: Email contact@zuliko.com with your order number and the reason for the return. Please do not send items back without contacting us first. We reply within 24-48 hours with the return instructions.
Damaged, defective or wrong items: Email us within 7 days of delivery with your order number and a photo. We will send a free replacement or a full refund, and you will not pay for return shipping.
Refunds: Approved refunds are issued to your original payment method within 5-10 business days.
Cancellations: You can cancel your order free of charge within 12 hours of placing it.